Customer Information

Payments

We take EFTPOS payments over the phone (credit and debit cards). We can also arrange to send you an invoice for direct transfer.

Shipping

We offer direct pickup from our store at 6 Aberbaldie Road Walcha NSW 2354.

We can ship via Australia Post. Standard AusPost rates apply. Please note however that We cannot post refrigerated products such as vaccines or products weighing over 22kg.

Couriers can be arranged by the customer.

We want you to be completely satisfied with your purchase. If for any reason your order is not as you expected, you may exchange, replace or credit your purchase when it is returned in saleable condition with tags or price labels still attached.

Walcha Vet Supplies will refund, exchange or replace the purchase within 30 days of the date on your receipt.

All return freight costs will be the customer’s responsibility.

Please follow the procedure below when returning.

Notify our customer service representative by email – info@wvs.com.au of your intention to return prior to the expiry of the 30 days from purchase.
Ensure the product is in its original condition and packaging. It must be in a resalable condition.
Return the product, accompanied with your contact details ( mobile, address and email please don’t include your credit card details as yet) and your receipt to:

Walcha Vet Supplies
6 Aberbaldie Road
Walcha NSW 2354

Walcha Vet Supplies will then contact you and either refund your credit card or provide a replacement. Where a replacement is required, your credit card will be charged for the additional freight and any pricing difference.

Privacy Policy

Walcha Vet Supplies are committed to supporting the Australian Privacy Principals under the Privacy Act 1988. We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a Privacy Policy that guides how we collect, store and use the personal information that you provide us with.

Our Privacy Policy does not apply to other linked websites or other websites maintained by other companies. We are not responsible for personal information you submit to third parties via our website.

We collect personal information in order for you to trade with us. We will only collect personal information from you via our website or other direct communication, such as email, in person or by phone.

By trading with us, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address so that we can process and fulfil your order.

We intend to use your personal information in direct marketing, however, we will not do so unless we have received your consent.

We will take all reasonable steps to ensure that your personal information is accurate, complete and up to date when we use it.

Your personal information may be changed online within our website platform each time you make a purchase.

We will not keep your personal information longer than is necessary for fulfilment of the purposes specified above for which they are to be used. Personal information provided by you is retained if the purpose for which the personal information was collected still exists, it is so required by law, statute or regulation, or in the public interest.

We will at all times take all reasonable steps to ensure that your personal information protected. We will also delete and de-identify any of your personal information that is no longer needed.